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Web Site Use &
Sales Terms
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Use of the web site and all sales are subject to the following terms:
Leveling, Door Alignment, Color Variation:
Every cabinet is thoroughly inspected prior to shipment. However, due to handling
during transit, cabinet(s) will need to be properly leveled and adjusted for
correct door alignment and operation. Digitized color samples are meant to approximate
the designated colors. Due to the color limitations of the web and the differences
in wood, variation is unavoidable. Physical wood samples, for most furniture
systems, are available on request for the most accurate color representation..
Shipping Instructions:
All furniture is extensively prepared, packed, and protected for shipment. Careful
attention is given to wrapping the furniture with foam, corrugated cardboard,
rigid corners and stretch wrap. In fact, none of the actual finish is exposed
to typical shipping hazards.
Payment is due in full prior to order shipment. Diamond Case Designs, Inc. (hereafter referred to as DCD) will notify you when your furniture is ready to ship and will provide estimated delivery date(s) along with a phone number and a tracking number for your shipment. Actual delivery dates will be confirmed later by the freight company and/or by tracing the shipment. Someone must be available to receive and sign for the shipment. This individual is responsible for unpacking the furniture and making sure it arrived in good condition. The furniture is fully insured during transit. In the unlikely event there is any damage in transit, you must make notations on the delivery receipt of any marks, dents or scratches to the product and/or the packaging, and DCD must be notified of the documented aberrations within 48 hours in order to qualify for repair or reimbursement. If a shipment is refused for any reason without authorization from DCD or a scheduled shipment is missed, you will be subject to a re-delivery charge.
The freight company will use standard delivery equipment and techniques that are reasonable and necessary to properly deliver your furniture, including upright and four-wheel dollies. Neither DCD or the freight companies we contract with are responsible for damage (scratches, indentations, etc.) incurred to sensitive flooring (wood, marble, tile, etc.), that may not be able to withstand the weight of the furniture on it's own casters or that of a delivery dolly rolling across its surface. Further, furniture and dolly wheels are dirty since they are routinely used in warehouses and on the floor of the truck. If your floor is prone to spotting or staining make sure it is adequately covered to allow the furniture to be rolled into place. Neither DCD or the freight company are responsible for any staining that can occur from the normal delivery process. If you have sensitive or light colored flooring, feel free to ask the carrier to lay down a path of their shipping blankets to give you extra protection against marring.
Freight Carrier Deliveries:
A standard freight carrier delivery is most often made with a full-size, 18
wheel truck and one man. The individual receiving the furniture must be able
to physically assist the driver in removing the freight from the truck. The
freight can then be dollied inside your garage or front door. If no one is able
to assist the driver or your residence is not accessible to a full-size truck,
the shipping company offers a variety of additional services, at an additional
cost, such as a lift gate delivery, bobtail truck delivery, inside delivery
or 2-man delivery. Please let us know in advance if you think you will require
any of these additional services.
Full Service Van Line Delivery:
Our full service van line deliveries are made by full-size (18-wheel) trucks
equipped with air-ride suspension and a lift gate. Service includes blanket-wrapped
protection in addition to our standard packaging, and two men who will place
the furniture inside the first floor of your home. If special circumstances
exist such as second floor delivery, basement delivery, narrow driveways, elevators,
stairs or inaccessibility by a full-size truck, additional services and/or labor
may be necessary at an additional cost. Please let us know in advance of any
unique situations so that we can order the necessary service and be prepared
for an efficient delivery.
Cancellations/Returns:
There is no fee for unshipped furniture orders cancelled within one business
day following its placement. Any order cancelled after the business day following
its placement and before product has shipped is subject to a 10% processing
fee or $250, whichever is less. After an order has shipped, a customer may at
their sole discretion return any product, except custom furniture, to Diamond
Case Designs, Inc. within 30 days of their signed delivery receipt. Custom designed
furniture and custom modified standard furniture is non-returnable and non-refundable.
After the merchandise is received back at DCD's warehouse (655 N. Shepard St.,
Anaheim, CA 92806), the customer is entitled to a full refund less the freight
charges required to return the product and a 10% restocking fee or $250, whichever
is less. The customer must notify DCD prior to returning the merchandise to
secure a return authorization number. After the R.A. number is issued, DCD will
schedule the return shipment with an insured, authorized freight carrier. Only
merchandise in new condition with a valid R.A. number will be accepted at the
warehouse. The cost to repair any damage, modification or alteration that has
been made to the furniture while in the customer's possession will be deducted
from the refund. It is the customer's responsibility to re-pack the furniture
to the same condition in which it was delivered. The same packing materials
used in the delivery are best for this purpose. If the original packing materials
have been discarded, it is the customer's responsibility to source and apply
their own materials of similar quality. Design and drawing fees are non-refundable.
Electronic component purchases are covered by their respective manufacturer's
warranties and are not serviced by or returnable to DCD.
Better Business Bureau:
As members of the Better Business Bureau, it is our goal to ensure complete
customer satisfaction. In the event there is a complaint or dispute that cannot
be resolved with a reasonable compromise or mediation, we have pledged to seek
a fair, impartial adjudication through the Better Business Bureau's Business
Arbitration program. Specifically, any controversy or claim arising out of or
relating to this contract or the breach thereof shall be settled by arbitration
in accordance with the Uniform Rules for Better Business Bureau Arbitration,
and the judgement upon the award rendered by the Arbitrator(s) may be entered
in any court having jurisdiction thereof.
Web Site / Literature Information:
The information, specifications, and details found in the web site or literature
are subject to change without notice.
If you have any questions please call a Diamond Case Designs Specialist.